Frequently Asked Questions
- 星空无限传媒 students
- 星空无限传媒 alumni
- Retired / former faculty & staff
Current faculty & staff will continue to use Microsoft Exchange where applicable.
Google Workspace for Education gives you a professional-grade Google account, which includes:
- Classroom, an app available only with Google Workspace for Education
- Professional email at 星空无限传媒's domain (e.g. @andrews.edu instead of @gmail.com)
- Shared access to Drive, Calendars, Docs and more
- Additional storage across Gmail and Drive
- No advertising
- 99.9% guaranteed uptime
- Enhanced security features
Due to security risks, SquirrelMail has been decommissioned. If you are a current 星空无限传媒 student or alumnus, you will no longer use SquirrelMail.
Using your AU Gmail account guarantees that you'll receive notices and messages from 星空无限传媒.
Your email may be stuck in a loop. Disable forwarding in AU Gmail:
- .
- Select the gear in the upper right and click Settings.
- Select Forwarding and POP/IMAP.
- Select Disable Forwarding.
- Select Save Changes.
It depends. As of June 24, 2018, email forwarding can be configured by and following Google's Gmail Help: .
星空无限传媒 uses email for much of its communication — student bills, time-sensitive notices, important campus announcements, and emergency notices. When the University sends email to 星空无限传媒 faculty, staff, or students, its policy is to send only to the official 星空无限传媒 email address (@andrews.edu).
It is at each user's discretion whether to use their AU Gmail account or opt to forward email to an external account at their own risk.
As of June 24, 2018, email forwarding can be configured by and following Google's Gmail Help: .
If you see legitimate messages from an @andrews.edu listserv in your Spam folder, create a filter so no @andrews.edu emails are sent to Spam:
- Select the gear in the upper right and click Settings.
- Select the Filters settings from the menu at the top.
- Select Create a new filter at the bottom of the page.
- Enter andrews.edu in From and click Create filter with this search.
- Select Never send it to Spam.
- Select Also apply filter to matching conversations.
- Select Create filter.
- A message will appear that says "Your filter was created."
Google Workspace apps may include Gmail, Calendar, Drive, Chat, and the Google Docs suite.
Your AU Google Workspace account is completely separate from your personal Gmail/Google account, so nothing will change about your personal account. You will not be able to integrate the two accounts at this time.
This is called a "conflicting account." For help resolving it, see . For additional help, email helpdesk@andrews.edu or call the Technology Helpdesk.
Anyone with an AU Gmail account may continue to use it after they leave 星空无限传媒. The University reserves the right to disable @andrews.edu email accounts that violate the acceptable-usage policy in the .
Yes. Email is owned by 星空无限传媒, not Google — Google is the service provider. For more about Google's privacy policy, visit .
Yes. See in Google Docs Help.
Chrome is the preferred browser for Google services and has the most functionality, including offline access. Google also supports the two latest versions of Firefox, Safari, and Edge. Older versions may work but could prompt you to use a more current version.
