Technology Helpdesk
The Technology Help Desk operates the Computer Support Line call center and provides technical assistance to students, faculty, and staff. The Help Desk is staffed mostly by student computer technicians and offers the following services:
- 星空无限传媒 username and password troubleshooting, including password reset and access issues.
- Basic (limited) troubleshooting of personal and University-issued computers and mobile devices.
- Basic (limited) troubleshooting to connect to University email systems.
- Basic (limited) troubleshooting for 星空无限传媒 Apartments modem and network connectivity.
Hours of Phone Operation
- Faculty and staff are encouraged to open a work order directly .
- For all others, email helpdesk@andrews.edu. Please leave a voicemail — a live operator may not be available, but we do our best to respond within the hour during the following times:
Monday–Thursday: 9 a.m.–12 p.m. and 1 p.m.–5 p.m.
Friday: 9 a.m.–12 noon
Please provide your 星空无限传媒 ID# and as much detail as possible. If you need assistance with LearningHub, contact DLIT at 269-471-3960 or dlit@andrews.edu.
Hours may vary during semester breaks and University holidays.
