OFFICE OF ACADEMIC ADMINISTRATION - Stu-Clerical Reg VP Academic

Job Classification

  Student-Regular

Position summary

The Student Office Assistant provides reception, customer service, and administrative support to several university offices. The position serves as a welcoming first point of contact for students, faculty, staff, and visitors, assisting with inquiries in person, by phone, and through email. Responsibilities include providing general information, directing individuals to appropriate resources, and completing a variety of clerical and administrative tasks that support the daily operations of the offices.

Qualifications summary

Strong customer service and interpersonal skills with a friendly, welcoming, and professional approach. Excellent verbal and written communication skills and the ability to interact effectively with students, faculty, staff, and visitors. Must be dependable, organized, patient, and able to manage multiple tasks. Demonstrates initiative, discretion, attention to detail, and a genuine desire to help others. Previous customer service, reception, or office experience is preferred.

Duties and responsibilities

• Greet students, faculty, staff, and visitors in a friendly and professional manner.


• Assist individuals with general questions and requests.


• Direct visitors to the appropriate office, individual, or university resource.


• Provide reception and hospitality desk coverage.


• Maintain an organized and welcoming reception and work area.


• Assist with special projects, clerical duties, meetings, and events as needed.


• Handle university information with appropriate confidentiality and discretion.


• Complete other related duties as assigned.

Supervisory responsibilities

N/A

Qualifications

• Strong customer service and interpersonal skills.


• Friendly, welcoming, and professional demeanor.


• Strong verbal and written communication skills.


• Ability to interact respectfully with students, faculty, staff, and visitors.


• Dependable, punctual, and responsible.


• Ability to work independently and as part of a team.


• Demonstrates initiative and willingness to learn.


• Ability to maintain confidentiality and exercise discretion.


• Basic computer skills, including Microsoft Office and email.


• Previous customer service, reception, or office experience preferred.


• Must be a currently enrolled university student and meet student employment eligibility requirements.

Technical competencies

N/A

Interpersonal interactions

This position requires frequent interaction with students, faculty, staff, administrators, and visitors. The student worker must provide friendly, courteous, and professional customer service. The role requires active listening, patience, respect, and the ability to communicate clearly with individuals from diverse backgrounds. The student worker may also need to respond to questions, direct individuals to appropriate resources, and handle concerns calmly and professionally while maintaining a welcoming and helpful environment.

 

Physical demands

• Regulary: sit, talk, hear and use hands to work with the computer keyboard


• Occasionally: walk, reach with hands and arms, and stoop for filing


• Occasionally: lift and/or move up to 20 pounds


• Vision abilities required: close vision, and ability to adjust focus


• Ability to wear a mask when necessary or appropriate

Work environment

• The noise level in the work environment is usually moderate 


• There are frequent interruptions while performing this job